Delivery & Frequently Asked Questions

🚚 Deliveries – We Ship Worldwide!

Now Shipping from Spain 🇪🇸

Our Little Grass Shack workshop and distribution are now based in sunny Spain! That means faster, borderless delivery across Europe — with no customs fees or import taxes for EU customers.

UK customers: don’t worry! We’re still a UK-registered business, so all duties & VAT are included at checkout — you pay nothing extra.

We love serving tiki fans all over the world! If you’re outside Europe, we’ve got you covered with competitive shipping rates. And for our Canadian friends, we like to think we offer hassle-free shipping 😉 — no U.S. tariffs, just smooth delivery from Europe.

Shipping Costs & Times:

  • Orders typically dispatch within 3–5 working days

  • Small parcels (up to 5kg): shipped via local postal service, 7–10 working days

  • Larger orders (over 5kg): shipped via DHL, FedEx, UPS, or another courier with tracking

  • Shipping costs calculated at checkout

If your country isn’t listed or you need help, just get in touch — we’ll help you check out:

📦 Tracking & Delivery

All parcels include tracking information. Small parcels use the local postal system Corroes which will connect to the local postal service in your country, for more information chcek our our shipping by country pages:https://littlegrassshack.co.uk/customer-services/shipping-in-europe/ 

Larger consignments come with DHL, FedEx, UPS, or a relevant courier.

Need it faster? Contact us to check stock — we’ll do our best to get your tropical vibes to you as soon as possible!

❓ FAQ Highlights

Where is my parcel coming from?

  • The majority of orders will be shipped from our Spanish warehouse uisng Correos that will connect to your local postal service in your country. You will be sent a tracking number that you can use on your local delivery company website.

  • Anything only available Direct from Pottery will ship direct from the Pottery in Costa Rica and you will receive a DHL shipping notification.

When will I know my parcel has been dispatched?

  • You will recieve an automated email with your tracking details when your order is dispatched from our warehouse. If you have not recieved that then just drop us a line at in**@*****************co.uk and we can send you a copy.

How do I track my shipment?

Do I pay duties & taxes?

  • UK: all included, nothing extra at delivery

  • EU: no VAT on order, no customs fees

  • Rest of the world: check local thresholds; we can advise if needed

What if my item arrives damaged?

  • Snap a photo of the packaging and item within 48 hours and email us — we’ll replace it ASAP

Where are your Tiki Mugs made?

  • Handcrafted by our team, now based in Costa Rica — same human touch since 2001!

✨ Why Choose Us?

  • Handmade, unique barware & tiki mugs

  • Faster, tax-free shipping across Europe

  • Hassle-free deliveries worldwide, including Canada

  • Friendly, human touch in every order

Remember — it’s always summer somewhere! 🌴🍹