Deliveries – We ship all over the world!
We’d love to bring some Tropical Paradise to your home or bar so if you can’t see shipping options to your address, please get in touch and we’ll help you check out! Hit us up at:
- info@littlegrassshack.co.uk
- 0044 (0)207 241 0742
We aim to deliver your goods within 10 working days of receiving your order. If you need to catch some Island vibes in a hurry, please call or email us to check stocks. Please note that our couriers like their weekend lie-ins as much as we do, so they most won’t deliver on Saturdays and Sundays.
For small parcels (up to 5kg) we offer an economical service with the Post Office, you can expect your goods to arrive within 7-10 working days. We’ll work out the shipping cost at checkout, depending on the size and weight of your order.
If you order is above 5kgs or requires a larger box, then your order will be dispatched with UPS.
If you live in a country or region outside of our standard shipping zones you may be asked to contact us for a shipping quote so you can email us on the email above. For our international friends outside of the UK, please note, that you may be charged import duty & taxes as determined by the Government guidelines for your country.
Although we try our very best to keep everyone happy, sometimes we might not be able to process your order for the following reasons:
- Sometimes we sell out of our most awesome products. In this instance, we’ll email you and let you know when we’ll be able to get your item to you or you can choose to cancel your order for a refund
- If we are unable to authorise your payment (Please note we aren’t able to accept American Express online, but we can send out a PayPal link which does accept AmEx)
- We have a great network of couriers but occasionally they may not be able to deliver due to conditions that are beyond our control. In this case, we will always email you to let you know what’s happening with your order
FAQ’S:
Where is my parcel coming from?
In case you have not seen our news on Socials, we have moved (you can check out the full story on our blog). Whilst we still hand make all our own mugs, we have a distribution centre in Southern Spain so if you have a small parcel, it will be shipped using Correos (The Spanish Postal Service) this will then link to the postal service in your delivery country, for example in the UK that will be Royal Mail, in the USA that will be USPS and etc. If you have a larger consignment, it will be coming with UPS.
Will I receive tracking information?
Yes! All the couriers we use send an email with tracking details of your parcel, if you have set up an account, we then also update your order to show the tracking details there too but check your Spam folders as sometimes they can get lost and failing that just give us a call and we can re-send these at any time.
What does Back-Order mean?
Back- Order simply means we are processing more stock that will be ready soon and you should expect to received your order within 4 weeks of placement.
How do I know if I have to pay duties and taxes?
UK Customers: If you are ordering from the UK then no extra duties and taxes will be required, you pay your tax to us as we are a UK business and that does not change despite the fact we are shipping from Europe. If you are ever asked to pay taxes and duties, then please refuse and contact us right away.
Customers outside the UK: If you are outside of the UK, you will not be charged VAT (Tax) on your order and so will be required to pay taxes and duties on arrival in your country at the rate your government states is applicable. However, the threashold depends on each country so under a certain amount you may not be required to pay anything. Contact us if you are unclear on how to find out what may be due to pay and we can try and help.
What happens if my item arrives broken?
Don’t worry, we see it as our responsibility to package your item to withstand the most rigorous journey. Sometimes however, their can be faults in the pottery not visible to the naked eye and with a few bumps along the way they get broken. Just take some snaps of the opened item in the packaging with 48 hours of receiving the goods and email them to us at: info@littlegrassshack.co.uk we will get replacements out right away!
Why does my shipping state ‘Pottery Direct’?
In case you have not seen our news on Socials, we have moved (you can check out the full story on our blog), our own purpose built Pottery is now based in Central America and so when items are not available in Europe, we have made them available direct just in case you are in a real hurry. The shipping will reflect the fact the item is coming from Central America.
Where are your Tiki Mugs made?
Again, in case you have not seen our news, we have moved our Pottery to Costa Rica but we are all the same team making the mugs. We have been designing and making our own pottery since 2001 and we are not about the quit now, so don’t worry your item will have the same human touch as always!
Remember – it’s always summer somewhere!